THE PROPERTY MARKET IS OPEN FOR BUSINESS AGAIN 🏡✅

Guidance on viewings & home moving during the COVID-19 outbreak

Here at THINK Estate agents we want to make sure that the property market can resume but only in a safe manner that protects our staff and customers. Below we have set out our guidelines on how business will be conducted for the time being. We will closely monitor the situation and update our guidance accordingly.

We will still be operating virtual valuations and viewings for any clients that are not comfortable with the current situation and also for anybody who is self-isolating or vulnerable.

 Please find below our current guidance on;

Viewings
People self-isolating
Preparing to buy sell or move home.
Office and working hours.

If you have any questions or would like further clarification please contact a member of our team.


Viewings


People should use virtual viewings before visiting properties in person where possible, in order to minimise public health risks. If any member of either the household being viewed, or the household undertaking a viewing is showing symptoms of coronavirus or is self-isolating, then a physical viewing should be delayed. All viewings should take place by appointment and only involve members of a single household.

·       We encourage people to do their property searching online wherever possible. Initial viewings should be done virtually wherever this is possible and physical viewings should only be conducted where buyers are seriously considering making an offer on a property.

·       To support this, we may ask home occupiers to conduct virtual viewings. This will help reduce the number of properties people need to visit before finding their future home.

·       Viewings should be conducted by appointment only and no open house viewings should take place.

·       If your property is being viewed, you should open all the internal doors prior to the viewing, and allow access to handwashing facilities and ideally separate towels/paper towels.

·       As most people choose to do, we encourage that you vacate your property whilst viewings are taking place in order to minimise your contact with those not in your household.

·       When viewing a property, all parties should wash their hands and avoid touching surfaces where possible. Agents will ask you to restrict the number of people who accompany you on a viewing so that social distancing can be practised, and only those in your immediate household should be there.

·        Where viewings are unaccompanied, agents should make sure viewers and homeowners understand how they should conduct themselves.

·       Once the viewing has taken place, the homeowner should ensure surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate

·       Agents can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face covering in line with government guidance.



People self-isolating or having tested positive for coronavirus


Moving home is not appropriate whilst you pose a direct risk of transmitting coronavirus. People who have coronavirus or are self-isolating with their family member should not leave their home to either move home, or undertake property viewings.

If you are contractually committed to move home, you should delay your move until all members of your household have come to the end of their self-isolation period. All parties involved in home buying and selling should prioritise agreeing amicable arrangements to change move dates for individuals, or where someone in a chain or their family member is self-isolating or has tested positive for coronavirus.

Should a move be essential for people in this category, for instance due to an urgent health and safety risk, please contact Public Health England/local public health teams for advice.



Preparing to buy, sell or move home


You can put your home on the market and start to look for properties you want to move into. If any member of the household being viewed is showing symptoms or is self-isolating then estate agents should not physically visit the property.

·       You can begin to market your home and estate agents are able to visit in order to take photos/videos of the property.

·       To help prevent the spread of infection, we encourage people to do the majority of their property searching online; for example only physically viewing those properties which you believe you are most likely to want to move into.



Office and working hours


We have made the decision to keep our offices closed for now to reduce the risk for staff members and the public. This will be reviewed on a weekly basis and when it is deemed safe to do so we will once again open both our Newton & Haydock office but will ensure strict guide lines are adhered to for everyone’s safety.

Our teams are still able to carry out every aspect of their office work and will be available on the phones during the week from 8am – 6pm. We are still picking up emails almost 24/7 and will continue to deliver the same high standards you would expect.

More guidance can by found on the government website here.




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